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Ford CEO: 'The customer has spoken' after EV loss nears $5 billion
Ford once predicted it would sell 150,000 electric pickups each year. Instead, it recorded another multi-billion-dollar loss in 2025.
Kokua Line: What sales tax are Hawaii businesses supposed to charge?
Question: What sales tax are businesses supposed to be charging in Hawaii? We mean for customer purchases like at stores and restaurants and other places that get a lot of tourists. We’ve noticed that it’s inconsistent.
Businesses along Seahawks parade route prepare for big boost in customers
Some of these establishments are opening early and offering special promotions to attract the crowds.
McDonald’s is offering free caviar - yes, caviar - for Valentines Day
McDonald’s is offering a few customers a special Valentine’s meal this year – Chicken McNuggets and caviar.
OpenAI reveals timeline for mystery AI hardware device with Jony Ive
OpenAI said in a legal filing that it expects its "first hardware device will not ship to customers before the end of February 2027."
This Startup’s Clever Way To Cut Health Costs Helped It Hit A $1.4 Billion Valuation
Garner Health uses data to identify the country’s best doctors based on quality and cost, then gives its customers’ employees financial incentives to go to them — which can save 12% on healthcare costs.
Chipotle CEO allegedly suggests company would keep raising prices and 'lean into' customers making over $100K
Chipotle CEO allegedly suggested targeting customers earning over $100,000 per year in leaked audio, sparking controversy over potential price hikes.
One In Five Pennie Customers Drop Health Care Coverage After ACA Tax Credits Expire
One in five customers of Pennsylvania's Affordable Care Marketplace dropped coverage because the expiration of tax credits caused premiums to rise.
YouTube TV introduces lower priced sports and news packages
YouTube TV will start offering customers lower-priced channel packages, including one aimed at sports fans.
Chinese robot makers ready for Lunar New Year entertainment spotlight
In China, humanoid robots are serving as Lunar New Year entertainment, with their manufacturers pitching their song-and-dance skills to the general public as well as potential customers, investors and government officials.
BUSINESS MONDAY: Spotlight on Berkshire Roll-Off—A Family Business Operating Out of Lenox Dale
The small, independent company provides waste management collection and disposal services for residential and commercial customers throughout the county.
Roanoke Sports Shops Score Big with Super Bowl Sales Spike
Local sports retailers are experiencing a significant surge in sales as Super Bowl excitement sweeps through the Roanoke area, with both brick-and-mortar stores and online shops reporting increased customer traffic.
Private jets: How plane makers are chasing Asia's super-rich
Parts of the aviation industry are shifting towards wealthy customers and selling a more luxurious type of international travel.
North Houston restaurant customer opens fire outside business; bystander shot
A bystander was sent to a hospital Saturday night after being shot by an angry customer outside a north Houston restaurant.
The Transformation Economy: Are You Ready For The Next Big Shift In Business?
Customer experience has evolved beyond memorable moments. Today’s most valuable experiences drive transformation, delivering outcomes that change behavior, confidence, and long-term value.
YouTube TV offers some customers a $20 discount for four months
Google is handing out a $20 discount to some YouTube TV subscribers which lasts for four months – a total...
Last minute Super Bowl party shopping ticks up business for local stores
While the average person might be spending more this year, the big game is also a good time for stores to use discounts to draw customers in.
After decades of cars and loyal customers, a Salt Lake City auto shop closes for the last time
After decades of servicing cars and earning customers' trust in Salt Lake City, Brigham Street Service is closed. Its loyal customers have some stories to tell.
Santikos makes big Super Bowl moves
"What does this mean? Are y’all closing all locations?" one customer asked.
Joliet sign-making business carrying on after fire destroys building
One week after a Joliet sign-making business burned down, the owner was personally delivering orders to his customers until he can rebuild.
Stellantis Resets its Business to Meet Customer Preferences and to Support Profitable Growth
H2 2025 charges of approximately €22 billion primarily reflect a strategic shift to put freedom of choice – from a grow
FDA announces recall of Johnson & Johnson devices after multiple injuries, 1 death
The devices are being recalled due to a higher-than-expected failure to detach rate. Customers should not use them going forward.
Greenway Health® Named Most Improved Physician Practice Solution 2026 by KLAS Research
Greenway Health, a modern leader in healthcare technology, today announced it has been recognized by KLAS Research as the Most Improved Physician Practice Solution 2026, reflecting significant year-over-year gains in customer experience and satisfaction based on provider feedback.
Thousands of Maryland Health Connection customers waiting for insurance coverage
WBAL-TV 11 News Investigates has learned that a few thousand customers who signed up for health insurance through the state health exchange are still waiting for their insurance.
OpenAI launches new enterprise platform in bid to win more business customers
Frontier can work with OpenAI agents, enterprise-build agents, as well as agents from third parties like Google, Microsoft and Anthropic.
Visa Introduces Visa & Main, A New Platform to Accelerate Small Business Growth Across the U.S.
New program aims to tackle biggest challenges for entrepreneurs across three pillars: Business Capital, Business Connect and Business Essentials Visa Main launches $100M working capital facility Visa (NYSE: V) today announced the launch of Visa Main , a new platform designed to give small business owners across the United States better access to the resources they need to succeed. Built in direct response to the most pressing challenges entrepreneurs face—access to capital, reaching customers and adopting modern business tools—the platform brings together capabilities across Visa’s network to help small businesses succeed. Attendees at Visa Main launch event in Atlanta “Small businesses are the heartbeat of local communities and represent nearly half of our country’s economic activity,” said Kim Lawrence, Regional President of North America, Visa. “With Visa Main, we’re connecting Visa’s products and in-house knowledge with the expertise of our clients and
Visa Introduces Visa & Main, A New Platform to Accelerate Small Business Growth Across the U.S.
SAN FRANCISCO & ATLANTA, February 05, 2026--Visa unveils Visa & Main, giving small businesses expanded access to flexible financing, tools to reach more customers, and essentials to grow.
Taco Bell's CEO explains why the chain keeps winning
Taco Bell CEO Sean Tresvant told Business Insider that the chain's advantage lies in strong value perception, menu innovation, and customer loyalty.
New Mexico solar firms hope tax credit hike will help boost business
With the expiration of a federal tax credit, installation companies are feeling the strain. Customers are relying more heavily on state aid.
Atlanta opens small business resources ahead of the 2026 FIFA World Cup
Mayor Andre Dickens is rolling out new business resources through city programs like Showcase Atlanta and Invest Atlanta. The programs offer help to small businesses, so they can reach new customers ahead of the 2026 FIFA World Cup.
Swanson Health Re-Platforms to Ordergroove and Shopify to Power World-Class Subscriber Experiences and Long-Term Customer Growth
The leading wellness brand replaces homegrown systems with innovative commerce and no-code subscription technology to deliver more personalized, engaging customer journeys.NEW YORK, Feb. 04, 2026 (GLOBE NEWSWIRE) -- Swanson Health, a global wellness brand known for premium quality vitamins and supplements and a long-standing reputation for customer service, today announced the successful launch of its eCommerce and subscription technology stack with Ordergroove, the leader in Relationship Commer
Winter weather hurts restaurant business as customers stay home
Restaurants across central Kentucky are seeing significant drops in business as winter weather keeps customers at home, with some establishments reporting foot traffic down by half and tips falling dramatically.
Inside Nutrien’s Business Mandate: Commit To the Customer, Deliver Efficiency
Eight years after the merger of Agrium and Potash Corp. to form Nutrien, the company deploys an updated strategy unifying wholesale and retail operations.
Concord business grateful for customers after snow storm
Nearby businesses remain closed and parking lots still empty. It’s an area usually full of people, but right now it stays quiet.
Driver license offices to return to normal business hours
ROCKY MOUNT, N.C. (WNCT) — Due to the exhaustion of federal funding, the North Carolina Division of Motor Vehicles said they will end the extended early-morning hours at 90 driver license offices. Officials said these offices have opened at 7am instead of the standard 8am to provide additional customer service time, but can no longer […]
Legacy Lawns Begins With a Question: What Happens to a Great Business When the Founder Is Ready to Step Back?
National Lawn Care Platform Launches to Preserve Legacy Businesses Through People-First PartnershipsGAINESVILLE, Ga., Feb. 02, 2026 (GLOBE NEWSWIRE) -- For most lawn care owners, the business isn’t just a company. It’s years of early mornings, customer relationships built one yard at a time, employees who became family, and a reputation earned slowly through consistency and care. But when it’s time to retire, step back, or simply breathe again, the question becomes painfully simple: Who will pro
Lumen Completes Sale of Consumer Fiber-to-the-Home Business to AT&T
DENVER, February 02, 2026--Lumen Technologies (NYSE: LUMN) today announced that it has completed the sale of its Mass Markets fiber-to-the-home business in eleven states, including Quantum Fiber, to AT&T (NYSE: T) for $5.75 billion in cash. The sale includes substantially all of the related consumer fiber access network and customer relationships in those states, which serves more than 1 million fiber customers and reaches more than 4 million enabled fiber locations. The completed transaction is
BBC Audio | Business Daily | Can Starbucks regain its buzz?
CEO Brian Niccols on how the coffee brand is persuading customers to give it another shot
Business leaders gear up for Washington Street project
A website is planned to focus on positive, customer-friendly messaging during the project, letting consumers know about detours, promotions and anything else that will help get to businesses.
Missouri sports betting tops $543M in first month, state gets $521K
After giving more than $100 million in free plays to lure customers, FanDuel and DraftKings, the sports books dominating the MO market, paid no taxes.
AppleInsider.com
Apple has quietly updated the way that users buy and configure Macs on the online Apple Store, giving customers a process that's closer to buying an iPhone or iPad.
Why Amazon Fresh struggled to break through in grocery: store workers
As Amazon Fresh closes stores, workers say the chain struggled to resonate with customers and differentiate itself from Whole Foods
San Francisco businesses prepare for influx of customers in Super Bowl week
The excitement is building across the Bay Area as Super Bowl week gets ready to kickoff in a matter of days.
Fort Wayne businesses closed in solidarity with ‘ICE out’ day of action
On the front doors of these businesses are signs signaling to customers that their store is not open. Local vegan and gluten-free bakery Good Bread was one of those businesses.
Edward Teach Brewing to close permanently after 8 years of business
The brewery announced February 15 will be a celebration with specials and encouraged customers to “come raise a glass with us one last time.”
Minneapolis business owner working 16-hr shifts, help staff avoid ICE
Michael Knox runs a restaurant near Minneapolis. He said employees are afraid to come in, and even his regular customers have been absent.
Businesses in the Triangle feeling the effects of winter weather
Local businesses are feeling the effects of the winter weather, especially when they have to close their doors. Many business owners told WRAL News that weekends are the busiest time, so having their doors closed and with no customers two weekends in a row is hurting their margins.
Large snow piles in Millvale keeping customers away, businesses say
theScore Bet Customers Flocking to Seahawks in Player Prop Markets
Seattle’s offense has averaged 36 points in the playoffs, so it's no surprise players like Jaxon Smith-Njigba and Kenneth Walker III are popular.
Hy-Vee launches a new food health tool. How does it work?
A new online tool for Hy-Vee aims to help customers simplify evaluating their food choices for better health.
Comcast sheds more broadband customers as wireless competition mounts
Comcast lost more broadband customers than expected in the fourth quarter, as rivals lured away consumers with aggressive offers, piling pressure on the company's mainstay business.
Small businesses in Portland, Maine, navigate ICE protest challenges
Some small-business owners in Portland, Maine, are debating how best to support staff and customers amid a federal immigration crackdown.
Oklahoma businesses face challenges as winter storm impacts sales
A winter storm in Oklahoma has significantly affected local businesses, leading to decreased customer visits and financial challenges.
Recognize Data Privacy Day by protecting your small business from cybercriminals
Your small business likely has had many milestones. Hiring your first employee. Opening your doors for the first time. Making your first sale. But some milestones you’d probably rather avoid — like experiencing your first cyberattack. Think you’re too small to target? Think again. Cybercriminals target companies big and small, so this Data Privacy Day keep your business’s data (and your customers’ data) safe by reviewing the FTC’s updated resources at ftc.gov/cybersecurity.
On Data Privacy Day (and every day): Protect your small business
Cybercriminals target companies big and small. Today is Data Privacy Day — a great opportunity to take a look at how you keep your business and customer data protected. Get started with the FTC’s updated resources at ftc.gov/cybersecurity.
Vacant Houston properties burn four times, threatening established business next door
Four fires in two years. 50% of customers gone. And the city-cited buildings just burned again. This Westheimer restaurant owner says enough is enough.
UPS Will Cut Up to 30,000 Jobs in 2026
The delivery company said it was planning the cuts this year because it expected to deliver fewer packages for Amazon, a large but unprofitable customer.
Lululemon cuts 100 customer service jobs amid quality complaints
The layoffs have affected staff in North America working at the athleisure giant's
Solopreneurs embrace AI: It helps boost growth and client relations
Entrepreneurs like Kim Magaraci, Seneca Connor, and Gloria Hebert use AI tools like ChatGPT to ditch admin busywork and focus on growth and customers.
TELUS and RingCentral expand Business Connect with AI-powered features for Canadian businesses
TELUS (NYSE: TU), a world-leading technology company, and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced they are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a comprehensive cloud-based communication platform. With new AI capabilities that span both customer engagement and employee productivity, the platform will deliver intelligent automation that helps businesses work smarter and serve customers
David McClelland Appointed Head of the Santander US Auto Business
BOSTON & DALLAS, January 26, 2026--Santander Holdings USA, Inc. ("Santander US") announced that David McClelland has been named Head of the Santander US Auto business, effective today. McClelland will be responsible for executing on the company’s Auto growth strategy, enhancing dealer and customer experiences, and managing manufacturer (OEM) relationships. In this capacity, he succeeds Bruce Jackson, who announced his retirement from the company.
Several customers accuse Southwick business of ripping them off
“He knows he’s ripping us off,” said one woman, who paid $2,000 in 2023 for a closet that she said she never got.
Microsoft reveals second generation of its AI chip in effort to bolster cloud business
With its newest AI chip, Microsoft plans "wider customer availability" after its initial product was only used for internal projects.
Small Business Technology News: AI Use Cases From PepsiCo, Wells Fargo, Capital One, Tesla And Others
From safety to customer service to the manufacturing floor, large companies are rolling out internal AI systems to improve their operations and help - not replace- their employees.
Microsoft handed the government ecryption keys for customer data
Microsoft complied with a warrant to hand over BitLocker recovery keys to the FBI, and privacy advocates are worried.
What Elevance Health (ELV)'s Scale-Driven Efficiency Amid Membership Declines Means For Shareholders
In recent weeks, analysts including RBC Capital and Wolfe Research have reiterated positive views on Elevance Health, citing its scale advantages and strong capital efficiency ahead of its late-January 2026 earnings release. At the same time, Elevance’s shrinking customer base over the past two years raises important questions about how competition and product positioning are affecting long-term demand. We’ll now examine how analyst optimism around Elevance’s scale-driven efficiency shapes...
Harbinger launches standalone battery business with new Airstream deal
Commercial truck brand Harbinger is spinning off its battery business, and iconic RV brand Airstream is their first customer.
Las Vegas Businesses Ditch Credit Card Fees for Bitcoin Payments
Las Vegas Valley businesses, from restaurant chains to small juice bars, are embracing Bitcoin payments as mainstream adoption accelerates, with companies avoiding credit card processing fees averaging 2.5% to 3.5% while tapping into a growing customer base actively seeking crypto-friendly merchants. The shift follows Square’s November 2025 decision to enable ...
Dense fog slows Valley businesses and complicates travel
As dense fog blankets the Central Valley, local businesses say fewer customers are venturing out, while drivers and transit operators are adjusting to hazardous conditions.
Fidelity settles lawsuit over access to 'business-critical' Broadcom software
Fidelity Investments said on Friday it had reached an agreement to settle a lawsuit accusing Broadcom of threatening to cut off its access to software that had become central to the financial firm's systems, creating a risk of outages and trading disruptions. The Boston-based asset manager moved to voluntarily dismiss a lawsuit it filed in a state court in Massachusetts in November, after Broadcom agreed to continue providing its services and software to one of its subsidiaries, a Fidelity spokesperson said. "Broadcom's services to Fidelity will continue uninterrupted, and there will be no impact on Fidelity's business operations, customers, associates, or business partners," the spokesperson said in a statement.
CT health plan subsidies set to be available beginning Feb. 1
Access Health CT said it will launch an enrollment period Feb. 1 for eligible customers to enroll in coverage with the new state subsidy.
US airlines issue travel waivers, announce cancellations ahead of widespread winter storm
A winter storm threatened thousands of flights heading into the weekend across two dozen states, as airlines issue travel waivers for customers impacted by the snow.
US health insurance executives testify before Congress about increasing costs of healthcare
CEO of UnitedHealth Group said his company will return profits earned from Affordable Care Act plans to customers
Congress grills health insurance CEOs over high pay
Lawmakers asked five executives during a House hearing on health care affordability why they're paid so much as their customers are struggling.
York County plumbing company closes after a century in business
The company cited high costs and unsustainable income "during an economically challenging time" in a message to customers.
Academy Sports + Outdoors Recalls Magellan Odyssey Rocker Chairs Due to Injury and Fall Hazards
Consumers should immediately stop using the recalled chairs and return them to any Academy Sports + Outdoors store for a full refund. Consumers can also contact Academy’s Customer Care to return the chair by mail at no cost.
Rush Uniform hands over business to another family-owned uniform store
Cramer's Uniforms is taking over most of Rush Uniform's school customers after the New Castle business announced it was closing in December.
Minneapolis businesses struggle during Trump's immigration enforcement surge
At Taste of East African in Minneapolis, the manager and owner are the only employees who come to work now, serving new customers who aren’t familiar with the food but are trying to support a restaurant challenged by a federal immigration enforcement surge.
Minneapolis Businesses Struggle During Trump's Immigration Enforcement Surge
At Taste of East African in Minneapolis, the manager and owner are the only employees who come to work now, serving new customers who aren’t familiar with the food but are trying to support a restaurant challenged by a federal immigration enforcement surge. Like the employees, the usual patrons are ...
NexPhone puts Android smartphone, Windows Phone and Windows 11 PC in one device
The NexPhone is finally here. 14 years after the original announcement, the unusual smartphone is expected to be shipped to customers later this year. The NexPhone runs on both Android and Windows 11 out of the box and might even be able to replace a desktop PC.
OpenAI, Anthropic set sights on enterprise customers at Davos
Enterprise customers account for roughly 40% of OpenAI's business and 80% of Anthropic's business.
GameStop Says It's Shut Down a Nintendo Switch 2 Trade-in Exploit That Worked as an 'Infinite Money Glitch'
GameStop has said it has shut down a loophole that let its customers rack up store credit by continually trading in then rebuying a Nintendo Switch 2 console.
Minneapolis businesses hammered as anti-ICE unrest continues: 'like the pandemic all over again'
Minneapolis businesses report massive revenue drops as anti-ICE agitators drive away customers, with some comparing the economic impact to COVID-19 closures.
Pinterest Hires Lee Brown as Chief Business Officer
Pinterest named former Spotify ads chief Lee Brown as its first Chief Business Officer, overseeing sales, content, “ad product marketing” and “customer-facing operations.” The appointment comes days after Brown quit DoorDash after just a few months. At the same time, Pinterest said Chief Revenue Officer Bill Watkins has decided to leave the company. Watkins had been with the firm for 12 years,
Covington businesses offering deals as nearby bridge construction ramps up
Some small businesses in Covington are offering customers special deals to keep business up during two major bridge construction projects.
Miss Manners: Do business owners really expect tips from customers?
In today's Miss Manners column, advice columnist Judith Martin responds to the longstanding question of whether barbershop owners should receive tips.
AT&T class action alleges business customers billed for disconnected services
A new class action lawsuit alleges AT&T improperly billed its business customers for telephone services that were suspended, disconnected or terminated.
A CT drive-through business so popular staff serves customers in parking lots is opening new site
The business says it is hiring.
NC health insurance consumers left in limbo by Congress
Despite compromise US House bill to extend ACA subsidies, Senate hasn’t reached a deal. Customers in NC seeing insurance premiums soar.
YouTube TV price is $59.99/month with 10-day free trial in latest offer
Google has launched a new YouTube TV offer that not only gives customers a 10-day free trial, but drops the...
Small Business Technology News: How Coca-Cola, Nike & Starbucks Are Using AI
Big brands are leveraging AI for customer experience, Deloitte says AI is helping workers, Microsoft Teams is becoming more secure, and more news impacting your business this week.
AI answering systems are ‘saving the day’ for New England pizzerias. Customers aren’t so sure.
The artificial receptionists, being used to take orders and field calls, have been met with resistance from some customers who said they can’t get the service they are used to.
AI Has Taken Over Every Industry — Here's How Your Business Can Actually Use It
Learn how to leverage AI to improve processes, power growth and make stronger connections with your customers.
Upstate business refunds customer months after court order
"It's $2,080, I'm happy, I'm thrilled."
Denver7 takes business owner's concerns on power outages to Xcel Energy leader
Xcel Energy hopes to have power restored by Friday night for most customers impacted by power shutoffs as business owners in Larimer County reported lost revenue.
Downtown Peoria business needs 'your help more than ever' to stay open
The downtown business said without the support of customers "our doors will permanently close."
110-year-old Portland grocer struggles to stay in business: 'We want to give our customers everything that we used to'
Beloved Gino's Pizza closes after nearly 40 years serving Downtown Brooklyn community
After 40 years of service, the institution known as Gino's Pizza has closed, and long-time customers are devastated.
Business Briefs: Jan. 16, 2026
National Grid hosts in-person customer assistance events WALTHAM — National Grid continues its commitment to supporting customers with a series of in-person customer assistance events this month. With colder temperatures, these events are designed to help residents manage seasonal energy bills and explore cost-saving programs. At every location, National Grid customer service specialists will be available […]