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Column: L.A. exploded into a world art capital. I was lucky to be here to witness it
Los Angeles' ascension coincided with the 46-year career of art critic Christopher Knight. In his final column for The Times, he cites three important factors in that rise.
Hilton's CEO says problem-solving keeps guests coming back
CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.