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Can AI solve our mental health access problem?
Last week I asked you what worries you most about AI in health. It was close, but your top answer was “AI giving bad health advice.” Last week’s poll results: You’re in good company. This concern was top of mind at a conference I joined at Stanford last week, where researchers, clinicians, and people who build AI systems spent a day debating trust and safety in health AI. Stepping back, I’m also hearing your emerging concerns about AI’s impact on our well-being generally. I see this as a matter of public health, and we’ll take it in pieces as we learn together. Today we’ll focus on AI chatbots used for therapy for mental health. Early this month, Governor Newsom vetoed Senate Bill 903, California’s most ambitious attempt to regulate AI use for mental health. It’s at the center of active debate, and raises the questions patients, family members, citizens, and voters will face as AI moves deeper into health care. Let’s work through it. What is “AI-based therapy”? It’s really two things: purpose-built mental health apps designed to deliver structured support, and general chatbots like ChatGPT, Claude, and Gemini that people increasingly use for emotional support—even if they weren’t built for it. Spoiler alert: I don’t know whether the shift toward AI therapy is good or bad. The evidence isn’t there yet. But I do know it’s already happening, and I have some ideas about how we can roll it out with safety in mind. The therapy dilemma, in a nutshell Mental health challenges are common, and strain health and well-being across populations. Therapy (interactive dialogue with a trained, empathetic practitioner) helps many people heal. The demand for licensed therapists far exceeds the supply in California, and AI-based therapy can narrow that gap. AI-based therapy remains novel, unproven, and not well tested. Right off the bat, we can see we’re dealing with trade-offs here. Since the main driver of demand for therapy from a robot is lack of access to therapy from a human, we’ll start there. It’s too hard to find and afford a human therapist California is short roughly 55,000 licensed, non-prescribing therapists and counselors, about 40% of what we need. Psychiatrists, who rely on talk therapy as a complement to prescribed medications, are even more scarce. Eight counties have none, and density ranges from 1.7 per 100,000 residents in San Benito County, to 68.1 in Marin County. My wife is a psychiatrist in Marin, and even here access is tight. If it’s hard in the best-supplied county, imagine rural Sierra County, or the San Joaquin Valley. In 2024, more than half of Californians who tried to make a mental health appointment struggled to find a provider who took their insurance, compared with 14% for physical health care. When Senate staff posed as “secret shopper” patients and called 120 mental health providers in Medicare Advantage networks, they landed an appointment less than once for every five tries. Insurers pay behavioral health clinicians about 22% less than medical and surgical clinicians for comparable office visits. On top of that, billing denials and prior authorizations hit hardest at the solo and small practices common in mental health. Psychiatrists opt out of Medicare at the highest rate of any specialty. In many places, a cash practice for therapy fills quickly with patients paying $250 or more an hour, with no insurance paperwork at all. Families who can pay cash find providers more easily. Those who rely on insurance, including Medi-Cal enrollees, older adults, rural residents, and non-English speakers, compete for what’s left. So we can’t pretend the human system works, and we can’t blame people for turning to AI for support when they’re in distress. AI is filling the gap It’s estimated that roughly a quarter of AI users use it for mental health support. If you have internet, it’s available 24/7, it’s cheap, and it speaks your language. Uninsured adults are about twice as likely as insured adults to do it (30% vs. 14%). It feels anonymous in ways that may enable people to ask things they’re unsure or embarrassed about. The largely hidden, personal use makes it hard to study whether it’s actually helping people with their mental health issues, but researchers are trying. Does AI therapy work? A 2026 analysis of nearly 40 randomized trials found chatbots showed a real but small reduction in depression symptoms. But most of these trials were compared to an alternative of no therapy, not a human therapist. So the benefit of AI therapy is probably real, but modest, and mostly untested against the alternative of human contact. We need more studies. Serious concerns OpenAI’s own estimate is that more than a million ChatGPT users each week show signs of suicidal planning or intent. These are high stakes encounters, and AI doesn’t always get it right. That’s partly because a chatbot can sound like a therapist, but it has no license, no duty of care, and it’s not clear who to hold accountable when it gets things wrong. AI is also designed to help users in whatever task they’re seeking to accomplish. People may feel like they’re getting therapy, but they’re mainly getting a convincing conversation. It’s easy for an AI companion to wander into gray areas, like playing along with “creative writing” that may be about the user’s own suicidal intent. Courts are driving safety conversations A wave of lawsuits have been filed on behalf of families claiming that chatbots pushed people they loved toward self-harm, including teens who died by suicide. The first settlements came this year. OpenAI is headquartered in San Francisco, and dozens of cases alleging that ChatGPT drove users to suicide or self-harm are now before a San Francisco judge. Character.ai has filed for bankruptcy after several states brought lawsuits accusing the chatbot of pushing dangerous content to kids. But the technology seems to be improving. Last month, an independent evaluation found that newer AI models “almost never endorse suicide.” That’s progress, but our societal appetite for even one preventable death is very low. So how do we move forward? Finding a middle ground Earlier this month the governor vetoed Senate Bill 903, a bill designed to place guardrails on the use of AI for therapy. The bill would have prohibited any AI-based platform from being advertised as psychotherapy, and would have required a licensed professional to review and approve each encounter where AI was used to support therapeutic decisions. Newsom called it overly broad, since even routine screening questions would have needed clinician sign-off. Knowing we’re already short on mental health providers, requiring human review of AI encounters may not relieve our access problems. Still, the answer isn’t no oversight. Here’s one feasible short term solution. Rather than reviewing each encounter, a licensed clinician can design the guardrails: what counts as a crisis, what triggers an immediate handoff to a human, and what gets sampled for audit each month. The AI runs inside that structure. Conversations get checked, failures get reported, and a real clinician owns the framework. Medicine already has models to learn from. The FDA process for rolling out newly approved medications is an example. After a product reaches patients, we keep watching for adverse events. Patient-facing AI needs the same “digital pharmacovigilance”: systematic tracking of harms, near misses, and the types of groups that get hurt and why. It’s also critical that users know that they can reach a human if they’re in crisis. Most chatbots now include messages like these: Bottom line The rush to use unproven AI tools for mental health support is mostly a workaround, a sign of a health system people can’t get into. We need better access to proven care from licensed clinicians. That takes reimbursement that makes accepting insurance viable, and a bigger workforce. But, built and tested well, AI could be part of the answer. It could be the 2 a.m. check-in when no one else is awake, or a way for patients to practice skills their therapist taught them. It could be the first step to get someone the right level of care, and take paperwork off clinicians’ plates so they spend more time with patients. None of this is simple. The SB 903 veto doesn’t end the debate, and the legislature will be back. In the meantime, those of us using these tools need to stay informed, ask hard questions, and hold the companies building them accountable. I’ll try to do my part, and we’ll keep learning together. Love,Matt P.S. If you or someone you know is struggling with mental health challenges, emotional distress, substance use problems, or just needs to talk, call or text 988- you’ll reach a real person— or chat at 988lifeline.org 24/7. Dr. Matt Willis is the author of Your Local Epidemiologist in California. A California native, he’s served as a primary care physician, CDC epidemiologist, and public health officer for Marin County, where he guided the pandemic response. He lives in Marin with his family and their dogs, Teddy and Ramona. Thank you Cynthia He, MD, PhD, and Parnika Saxena, MD, for their guidance in preparing this article. Cynthia works in an outpatient mental health clinic, treating patients who have Medi-Cal or, sometimes, no insurance. Parnika works in an inpatient psychiatric unit, treating patients with public or private insurance or self-pay ability. All opinions are their own and do not represent their employers.
Over 1,100 Improvements Promised in The Blood of Dawnwalker Patch 1.1
Coming to PS5 next week
Nebraska-Oregon Preview: Why the Huskers Must Win Early
Oregon’s quarterback uncertainty and vulnerable early-down defense give Nebraska a path to bowl eligibility and a defining win under Matt Rhule.
Tesla's new Roadster car can thrust itself in the air. Don't expect to drive it anytime soon
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Pat McAfee Net Worth in 2026: ESPN Salary, NFL Earnings and Business Ventures
Pat McAfee has turned a seventh-round punting career with the Indianapolis Colts into a sports media fortune, and his next ESPN contract could double what he al
The Definitive Futuristic Mechanical Watch Debuts Its Ultimate Version
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Small business supports "orphaned" solar panel owners with Claude
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‘Thriller’ flash mob, Spooky Mad Science Expo take over Alexandria this weekend
Halloween festivities are starting to ramp up in Alexandria as October continues on. This weekend, the "Thriller" Zombie Flash Mob descends upon Old Town, retailers will host the new Sticker Treat sticker crawl, and the Spooky Mad Science Expo returns for an 11th year at Patrick Henry Recreation Center. The Ethiopian Fall Festival has also
Plague is stoppable. The next health threat may not be.
The word plague is scary. Centuries ago, the Black Death killed tens of millions of people and changed the course of history. Plague still kills people around the world, and the word still evokes catastrophe. New fears of plague surfaced on October 2, when a lab worker in Irkutsk, Russia, died of pneumonia. Reports suggested that she may have contracted plague through a laboratory exposure. Understandably, people were alarmed. On October 7, the World Health Organization called for the Russian Federation to be transparent about what it knew. WHO issued an update on October 10. Russian authorities told WHO that testing did not identify plague and that investigations found no laboratory release. WHO said confidence in its risk assessment remained limited and that further clinical, epidemiological, and laboratory information was needed. The cause of the woman’s illness remains unknown, and WHO says a laboratory-associated exposure cannot be excluded. As I explained in a recent interview, this incident is very unlikely to lead to a pandemic. Plague is still active, including in the U.S., which sees a handful of cases each year. But it is a disease we can prevent and treat. Plague doesn’t spread readily, and it responds to antibiotics. The standard response—isolate the patient, trace contacts, and administer antibiotics and monitor for symptoms among contacts for seven days—works. We have even planned for antibiotic-resistant plague. At CDC, we developed a playbook for antibiotic-resistant plague and ran exercises on how to find and stop it. CDC guidance anticipates engineered resistance and recommends two different classes of antibiotics if there’s reason to suspect it. There is no evidence that resistance—or even confirmed plague—is involved in this incident. We have thought through how to address plague, but we’re not ready for the next major health threat that emerges from a lab or from animal spillover to humans. What should concern people is how little stands between the world and the next pathogen to get loose. Since peak COVID, epidemic preparedness has fallen off the political agenda, but the risk is greater than ever. More labs handle dangerous pathogens with more ways to make those pathogens deadlier, and more people live and work in close contact with animals. There are actions we can take now: We need better lab safety in every country. The number of labs that work with dangerous pathogens has increased worldwide over two decades, but there’s no enforceable international standard and no inspection regime; the Biological Weapons Convention, fifty years on, still has no verification mechanism. Labs that study dangerous germs need strong safety systems, training, and oversight. We need to reduce spillover events. Three in four emerging human infections start in animals, and there’s a lot we can do to reduce spillover risk, but the world is doing very little of it. Live-animal markets are one place to act. For instance, closing live-bird markets helped control H7N9 influenza in China. Reducing opportunities for people to encounter infected animals can prevent infections before they become outbreaks. In The Formula for Better Health, which is now out in paperback along with the hardcover, Kindle, and audiobook versions, I argue that labs do too many risky experiments with too many dangerous pathogens in too many institutions, and that every experiment should first answer one basic question: Is the likely benefit greater than the risk? Spillover risk can also be reduced: In the book, I discuss how Brazil cut its deforestation rate by 70% from 2004 to 2012 while increasing agricultural production and reducing risky contact between people and forest animals. We need faster detection and response. Delay costs lives. Strong surveillance, good labs, and trained responders can turn a single case into a small cluster of infections instead of an epidemic. Resolve to Save Lives has worked for nearly a decade to help countries find and stop outbreaks faster. The 7-1-7 target, which Resolve to Save Lives developed with partners in Uganda and elsewhere, provides a clear standard: detect within 7 days, notify within 1 day and complete all essential early response actions within 7 days. In Uganda’s Kasese district, for example, a review of a measles outbreak using 7-1-7 identified shortages of accessible funds, fuel, and vehicles that delayed the response. District leaders established funds they could access quickly. When, a few months later, the Crimean-Congo hemorrhagic fever appeared, the district detected it in three days, notified authorities in one, and mounted an effective response in two. Only one case was confirmed, and the patient survived. Because funds were available before the emergency, authorities were prepared and able to act. This kind of preparation can’t wait until the next crisis begins. Plague is an old disease we that know how to stop. The next threat may be harder to recognize, harder to treat, and easier to spread. Safer labs, less risk of spillover, and faster outbreak detection and response need sustained investment now, while we still have time to prevent the next emergency. Share
Annual library gala takes a fairy tale theme for 2026
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Patrick Mahomes: Is Kansas City Chiefs quarterback entering Tom Brady-like second half of Hall of Fame career?
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Renue by Science Launches Research Community to Bring Real-World Health Experiences Into Scientific Research
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ODU, CHKD Harness AI and Geospatial Data to Understand Childhood Asthma Disparities
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Huanyu Entertainment Showcases New Productions at 42nd MIPCOM Cannes
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Commentary: Demystifying mental health inpatient stays
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Feed Energy CEO Joe Riley takes reins of family business
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Patients are why Lee Health made UnitedHealthcare decision
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Sun River Health partners with OwnaHealth for virtual diabetes care
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Gov. Josh Shapiro launches a federal PAC — the strongest signal yet he’s eyeing a 2028 run
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Joyce Spencer: Community news for Friday, Oct. 16
Click for community news.
What doctors want patients to know about food poisoning
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Essex mental health patients needed approval to turn off cameras
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AI study of 101,000 patients links brown fat to heart and mental health
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From labs to billboards: Behind China’s push to turn scientists into patriotic icons
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The PAIME Program: How Doctors Can Access Mental Health Care
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UCLA Health addresses healthcare accessibility issues for Spanish speakers
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Las Vegas Trail health center sees more than 20,000 patient visits in first year
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SF Billionaire Chris Larsen on AI: “This Is an Incredibly Dangerous Moment”
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Battlefield 6 Gets Slammed For More Slop Slipping Through: 'Charging Players $$$ For AI-Generated Content Is Peak Disrespect'
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Limited practice for TreVeyon Henderson
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Who gets Alzheimer's drugs? Race, vulnerability and health status shape access
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Grand Forks Public Health hosts annual contest to raise breast cancer awareness
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Reminder: Registration for JV and Varsity Winter Sports Begins this Saturday - Pine Bush Central School District
Reminder: Registration for varsity and JV winter sports will start on Saturday, October 17. The deadline is Saturday, October 31. Click here to register: Arbiter Please note that in order to participate in sports tryouts, athletes must have a completed online registration, current physical exam on file and clearance from the school nurse. Be sure to … Continue reading "Reminder: Registration for JV and Varsity Winter Sports Begins this Saturday"
Fired FBI agents and analysts sue to regain jobs over Trump files probe
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Atrium Health's $340M behavioral health push includes north Charlotte hospital
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Kansas Jayhawks Freshman Tyran Stokes Earns Even More Preseason Accodales
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Indiana’s Title Windfall Meets Its Biggest Home Game in History
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Trading baseball diamond for the next challenge, business management degree
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Weight-loss drugs may fight 7 serious health problems before the pounds even come off
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LAIKA and Fathom Entertainment Announce Nationwide WILDWOOD Fan First Premium Screenings
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Testosterone aids bone health in PWS with low behavior impact
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Gut health may affect more than digestion, doctor says
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Biketoberfest brings safety patrols, business boost to Daytona Beach
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RWJBARNABAS HEALTH NAMES DR. ERWIN WANG, MD, MHA, SFHM, SENIOR VICE PRESIDENT OF PHYSICIAN PERFORMANCE IMPROVEMENT
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First Command wins 2026 Patriots in Business Award, its second since 2024
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Will Campbell streamlines stages of grief after latest knee injury
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New Intermountain Health Study Finds Escalating Treatment Earlier for Patients with Life-Threatening Septic Shock Doesn’t Improve Survival or Recovery
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Apple Lobbying Report Covers Trade and Public Health
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How Murray and Washington experts plan to ‘politics-proof’ public health
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Clinton Policy Institute outlines maternal health solutions for states
Health Care Clinton Policy Institute outlines maternal health solutions for states It’s the first major report from the project, which launched in July to foster nonpartisan policies to improve the wellbeing of children and families. Stephanie Akin 10:00 AM, Oct 15, 2026 Dr. Jacob Lenz performs an ultrasound at the Oklahoma State University obstetrics and gynecology clinic in Tulsa, Okla., on Tuesday, July 16, 2024. (AP Photo/Mary Conlon) The Clinton Policy Institute is calling on states to lead efforts to curb maternal mortality, releasing a 61-page playbook Thursday highlighting successful policies that could be adopted nationwide. The playbook is the first major report from the Clinton Foundation’s project, which launched in July to foster nonpartisan state and local policies to improve the wellbeing of children and families. “Eighty percent of maternal deaths are preventable, and we know what works,” CPI Chair Jennifer Klein said. “The solutions are well established and evidence-based.” CPI’s mission is to convene political leaders from both parties, policy experts, state officials and other stakeholders to explore solutions to longstanding problems. “What we aim to do is bring together people who are deeply engaged, but may not be meeting together in the same room,” Klein said, noting that state policymakers might not always be aware of what their peers are doing in other states. In May, CPI brought together lawmakers from Virginia and Pennsylvania, two of the 14 states that have passed bipartisan maternal health “Momnibus” packages modeled after a comprehensive federal proposal that has repeatedly stalled, called the Black Maternal Health Momnibus Act. Other participants included Dr. Mona Hanna, founder of Rx Kids, a Michigan program that provides direct cash allowances to pregnant women and infants. Pennsylvania Rep. Morgan Cephas, who was part of the group, said she learned about funding opportunities she hadn’t come across during her decade in the Legislature. “As legislators we can issue grants, we can pass legislation, we can move policy, but we want to ensure that funding opportunities and programs that are tackling this issue are sustainable,” Cephas said. The playbook outlines broad areas where state policy can make a difference, such as allowing Medicaid to pay for doulas and remote patient monitoring, and using federal and private grant funding to pay for home visits to pregnant and postpartum women. For each category, it highlights innovative programs that can serve as models, with examples of specific actions state lawmakers and governors’ offices can take. Those include the Rx Kids model, which gets funding from the Michigan state budget; Pennsylvania’s Healthy Moms Vibrant Futures strategic action plan, emphasizing equity-centered maternal care, regional collaboration, Medicaid innovation, and workforce development that was launched this year with more than 160 stakeholders; and Kansas’s Bridging Plan, which reserves three slots and provides at least $26,000 in loan forgiveness for obstetric residents who commit to practicing in rural or underserved communities for 36 months. CPI emphasizes that its work is nonpartisan. Klein, the director of the White House Gender Policy Council under former President Joe Biden, acknowledged that CPI also takes positions on abortion, Medicaid funding, and the need to address the economic and social drivers of poor health, which might rankle some conservatives. “We don’t shy away from talking about those things that we think are part and parcel of the maternal health crisis in this country,” Klein said. “That said, there are so many policies that are both evidence-based and have been tried successfully in both red and blue states, and people can see that they can have real impact.” She pointed to the federal option to extend postpartum Medicaid coverage from 60 days to 12 months that was made available during the Biden administration and has since been adopted by every state but Arkansas. Other initiatives embraced across party lines include Medicaid coverage for midwives and doulas, as well as “bundled” payments for prenatal and postpartum care. That alternative payment model, pioneered in states such as Arkansas, Colorado and Tennessee, incentivizes fixed fees to cover all healthcare services associated with pregnancy and childbirth. Advocates say it promotes more coordination among caregivers, discourages unnecessary interventions, and expands postpartum support. In addition to maternal health, the initiative is also focused on addressing family economic security, children’s well-being, and democracy and civic resilience.
Elevance Health Foundation launched a prize program for patient safety initiatives. Here's why
The Elevance Health Foundation has launched a new prize program aimed at supporting solutions aimed at improving patient safety, with the first crop of winners targeting challenges like health lite | The Elevance Health Foundation has launched a new prize program aimed at supporting solutions aimed at improving patient safety, with the first crop of winners targeting challenges like health literacy, fall prevention and medication errors.
Patrick Mahomes addresses receivers after recent position injuries
During Wednesday's press conference, Kansas City Chiefs quarterback Patrick Mahomes addressed receivers after recent position injuries | @EdEastonJr
How Murray and WA experts plan to ‘politics-proof’ public health
Three of the five experts on Sen. Patty Murray's new public health advisory group are from Washington state.
How Murray and WA experts plan to ‘politics-proof’ public health
Three of the five experts on Sen. Patty Murray's new public health advisory group are from Washington state.
Q&A: Expanding climate models to better capture the complexities of public health
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Running for a cause: Baltimore Running Festival puts community first
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AUGUSTA HEALTH EXPANDS PRIMARY CARE IN HARRISONBURG WITH THE ACQUISITION OF HARRISONBURG FAMILY PRACTICE
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Mourinho Empathically Denies the Departure of Endrick
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The Yankees Roster May Look Completely Different in 2027
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Augustana Expands Government & International Affairs Department With Four Specialized Majors
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Mary Means Business: Mobile bookstore prepares for Starkville opening
A new chapter is beginning for Starkville book lovers.
Meet FLVCKKA, the Mexican artist redefining Latin music with ‘Hypercorridos Vol. 1’
Mexican singer-songwriter FLVCKKA is carving her own path in Latin music, one hyperpop mixed beat at a time.
NVIDIA Expands Advanced Technology Access for Europe’s Scientific Community Through Open Learning Resources, Collaborations and Compute
NVIDIA’s participation in the European Commission’s AI in Science Enablers Initiative deepens its commitment to supporting the pursuit of scientific progress across the region.
UVA Health physician dispels common misconceptions about antibiotics
Studies suggest that the old clinical axiom that patients must finish the entire course of antibiotics when treating infections may call for more nuance.
Meet 5 leaders recognized in London for building bridges in business, arts and education
Elder Patrick Kearon says freedom of religion is the most fragile of freedoms and is key to flourishing
Why health systems are putting big bucks behind family caregivers
CARE Act laws require hospitals to provide training and information to family members caring for patients at home.
Patrick’s Politics: The public execution of morality
Content Warning: The following article contains discussions of execution The United States military is about to carry out its first execution in 60 years, and this time they’re putting in a v…
Pumpkins aplenty: HCM carving contest raises money for accessibility programs
HUNTINGTON — The Huntington Children’s Museum hosted a Pumpkin Carving Contest and fundraiser Tuesday evening outside of The Market.
Adding fuel to the fire: Trump’s diesel deal stokes European concerns
The U.S.-Russia agreement is leading to deepening worries for Europe about the long-term future of its partnership with America.
7 Takeaways From an Investigation Into Financial Aid at Texas Hospitals
Hospitals can prevent medical debt by preemptively wiping out a patient’s bill. But a Tradeoffs analysis finds that few nonprofit facilities in Texas use this tool to the maximum benefit of patients.
HOTDAM hosts square dance, costume contest this weekend
HUNTINGTON — Mark your calendar for this Saturday.
Public Health professionals find connection through community theater
LANDSTUHL, Germany — Three Public Health Command Europe employees recently participated in “The Stinky Cheese Man”, a Kaiserslautern Military Community...
Cover to Cover: ‘Hollywood, Ending’ offers a witty, compassionate critique of the entertainment industry
In his long-awaited return to fiction, John Green tackles art, love and celebrity culture with his signature empathy and humor in his new novel, “Hollywood, Ending.” Published Sept. 22, “Hollywood, Ending” is Green’s first adult novel after a career of primarily writing teen classics like “The Fault in Our Stars” and “Looking for Alaska.” The...
College Station business owner calls for wider input on Harvey District plan
A College Station business owner says the Harvey District plan needs every one to participate to succeed.
Politics, Philosophy and Economic Society discusses ethics of physician-assisted suicide
Members of UCF’s Politics, Philosophy and Economics Society packed into Classroom Building 1 on Thursday night to debate the ethics of physician-assisted suicide being available to patients whose deep depression
Alan Mandell appreciation: The heart of L.A. theater and a friend
Alan Mandell, an award-winning actor, arts patron and arts administrator, was best known for co-founding the San Quentin Drama Workshop and interpreting the plays of Samuel Beckett.
Your Business Probably Has More Data Than Insight by Nathan Tayloe
Most businesses know more about themselves than they ever have. Leaders have access to financial reports, sales pipelines, customer data, employee metrics, website analytics, and dashboards for almost every part of the organization. CRMs track every stage of the sales process. Marketing platforms report results in real time. AI can analyze and summarize enormous amounts of information in seconds. Yet I've sat in plenty of meetings where all of that information is available, and some of the most important questions are still surprisingly difficult to answer. What's actually working? Why are customers choosing us? Where are we losing opportunities? What should we do differently? Having the data and understanding what it means are two very different things. More Information Doesn't Always Create More Clarity Over the past decade, businesses have invested heavily in visibility, and that's a good thing. We can understand performance with a level of detail that would have been unimaginable not long ago. But there's an unintended consequence. The easier something becomes to measure, the easier it is to assume it must be important. Website traffic goes up, so that looks positive. Leads increase, so marketing appears to be working. Sales activity climbs, so the pipeline looks healthy. Maybe. The numbers tell us what happened. Understanding why it happened, whether it matters, and what we should do next still requires judgment. Not Everything That Matters Fits on a Dashboard Consider a customer who ultimately contacts your company through Google. The data may attribute that lead to search. What it may not show is that the customer heard about you from a colleague six months earlier, saw your company mentioned in an industry publication, followed one of your employees on LinkedIn, and read several reviews before finally searching for your company. Google may have produced the click. It didn't necessarily create the decision. This happens throughout a business. Some of the things that matter most are difficult to reduce to a single metric: Why your best customers stay Why talented employees choose your company Why a prospect trusts one provider over another Why one service is gaining momentum while another isn't Why the market perceives your business the way it does Data can help answer those questions, but it needs context. Better Decisions Start With Better Questions One of the easiest traps for leaders is starting with the information in front of them rather than the decision they're trying to make. Instead of opening a dashboard and asking, "What does the data show?" it can be more useful to start with a different set of questions: What are we trying to understand? What decision are we trying to make? What would we need to know to make that decision confidently? That changes the role of data. Instead of looking at every number available and searching for meaning, you're using information to understand something specific about the business. Information Still Requires Judgment More sophisticated analytics and AI will continue to give leaders access to better information, faster. That's valuable, but I don't think it reduces the importance of experience and judgment. If anything, it increases it. Someone still has to decide which numbers deserve attention, which patterns matter, what context might be missing, and when the data isn't telling the whole story. The goal isn't to know more about your business simply because you can. It's to understand your business well enough to make better decisions. Good data can tell you what happened. Good leadership has to decide what it means. — Learn more about how we help organizations turn business, customer, and marketing insights into smarter strategies at tayloegray.com, or reach out directly at nathan@tayloegray.com.
City of Davenport adopts new occupational health contract
Davenport City Council approved a resolution to provide full on-site occupational health services for city workers.
Documents: Years of noncompliance, complaints at Kalamazoo-area mental health hospital
Kalamazoo Behavioral Health Hospital, a 64-bed psychiatric facility southwest of the city, opened its doors in late 2024. Two years later, it may be forced to shut down after dozens of patients were hospitalized due to injuries sustained at the facility.
Patrick Mahomes Endorses Cyrus Allen as Rashee Rice Misses Practice
The Kansas City Chiefs could be thin at wide receiver during their Week 6 matchup against the Los Angeles Chargers. Tyquan Thornton sustained a dislocated ankle in Week 4 against the Las Vegas Raiders and is out indefinitely, and potentially for the remainder of the season. Rashee Rice was also injured in that game, pulling […] The post Patrick Mahomes Endorses Cyrus Allen as Rashee Rice Misses Practice appeared first on HEAVY.
Drake Maye a full participant Wednesday
Patriots QB Drake Maye fully practices despite minor shoulder issue
Scientists identify avian cholera as major cause of penguin deaths in Antarctica
Thousands of Adélie penguins found dead in Antarctica in 2024 were primarily victims of avian cholera, not high pathogenicity avian influenza (H5N1) as researchers initially suspected, according to a ...
At WSU in Pullman, Murray Launches Public Health for America Working Group, Delivers Address to Chart What Comes Next After Trump & RFK Jr., and Discusses Key Public Health Challenges with Local Leaders and Experts
READ MORE: Senator Murray announces members of new public health initiative NYT: A Public Health-Minded Senator Asks: What Comes After Trump and Kennedy? ***LIVESTREAM OF DISCUSSION FROM KHQ HERE*** Pullman, WA — Today, U.S. Senator Patty Murray (D-WA), Vice Chair of the Senate Appropriations Committee and a senior member and former Chair of the Senate […]
Full practice for Patrick Mahomes
Chiefs QB Patrick Mahomes start week off with a full practice
A Second Chance for a Bookshelf Becomes a First Chapter for Young Patients at NYC Health + Hospital/Jacobi | North Central Bronx
For the young patients who walk through the doors of North Central Bronx’s (NCB) Pediatric Outpatient Services, a hospital visit can bring worry, waiting,
LMH Health receives Level IV Trauma Center designation
LMH Health has been designated a Level IV Trauma Center by the Kansas Department of Health and Environment (KDHE), recognizing the organization’s trauma program and strengthening access to emergency care for patients across the region. The achievement follows a comprehensive review process conducted every three years to ensure hospitals meet standards established by the American […]
Rogers Behavioral Health Raises $83M, Acquires Outpatient Provider
Oconomowoc, Wisconsin-based nonprofit Rogers Behavioral Health has raised more than $83.3 million in municipal bonds to fuel a multisite expansion plan
Rogers Behavioral Health Raises $83M, Acquires Outpatient Provider
Oconomowoc, Wisconsin-based nonprofit Rogers Behavioral Health has raised more than $83.3 million in municipal bonds to fuel a multisite expansion plan