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Big Tech’s AI race will save small business owners time. It won’t find them customers
The next customer is one introduction away.
Scientists had people try a happiness trick—something unexpected happened
Professor Nicholas Coles wanted to investigate the impact of being forced to smile because of his experience in customer service.
Can Core Scientific’s Business Pay For Its Spending?
For questions about this article or underlying research, email help@trefis.com.Core Scientific (CORZ) has built five data center campuses for its colocation customer CoreWeave, and it is now constructing sites for AMD. Over the last twelve months, the company's capital spending came to $1.
Job cuts, lost customers and a £22bn debt pile: what has gone wrong at Virgin Media O2?
The company has lost 182,000 broadband and 644,000 mobile customers in two years and is operating in an increasingly competitive market competition
Federal trade officials say a Vancouver-based credit card processor misleads customers into costly contracts
A proposed settlement between the Federal Trade Commission and Riverside Payments, including affiliate Cascade Equipment Leasing, would send $600k to potentially hundreds of Pacific Northwest companies.
Why the collapse of a major bank in Paraguay has the president facing impeachment
Suspected financial fraud, public money at risk and millions of customers affected: Paraguay is in serious crisis following the sudden collapse of Ueno Bank. President Santiago Pena is facing impeachment.
Small-Business Owners Can Get a Free Crash Course on AI From Google and TikTok. Here's How
If you want to learn how to use AI to build an online presence or reach more customers, consider watching this upcoming seminar.
Charter Communications Eyes $2 Billion in Cost Savings in 'Fundamental Redesign' of Business
The move comes as the Spectrum parent shed 233,000 Internet customers and 77,000 video customers during its third quarter
Alton Brown make impromptu stop at Sioux Falls cooking store
A surprise customer with plenty of foodie fans made for a memorable day this week at Plum's Cooking Co.
Welcome to B2A, or business-to-agent marketing
How to reach your newest customer—an AI agent.
The Risks of Decentralizing Your Organization
In order to make faster decisions, be more agile, and keep the business closer to customers, companies like Unilever, Citigroup, and Phillips are shifting away from centralized corporate centers to a business unit model. Along the way, they run into three common challenges: 1) General managers aren’t ready for the job; 2) GMs are even less ready for AI; and 3) the shift triggers a talent exodus from the centralized functions that are still necessary for the enterprise. Companies that stop at the structural shift without rethinking talent, AI readiness, and the role of the center are trading one set of vulnerabilities for another.
County Awards Berks LaunchBox $125K for Small Business Grants
Of the total grant awarded, $12,000 will be set aside for Penn State Berks student entrepreneurs participating in the college’s Flemming Creativity, Entrepreneurship, and Economic Development Center Customer Discovery Lab, which will be distributed to awardees in $1,000 increments.
Las Vegas Arts District business owners say storm drain construction is cutting into sales
Business owners in the Arts District say storm drain work along Charleston Boulevard is driving away customers.
Taylor candy store warns businesses after customer allegedly uses fake $50 bill
A Taylor candy store owner is warning other businesses after someone allegedly used a counterfeit $50 bill to purchase candy.
Chicago hemp businesses face uncertain future as Illinois ban nears
Chicago hemp businesses are bracing for new Illinois restrictions taking effect Nov. 12, with some facing potential closure while licensed cannabis dispensaries anticipate more customers.
Las Vegas Arts District business owners say storm drain construction is cutting into sales
Business owners in the Arts District say storm drain work along Charleston Boulevard is driving away customers.
Elm Avenue construction affects businesses south of Hastings Southeast roundabout
Quality First Hail & Auto Spa and Miscues Sports Bar and Grille have relied on dedicated customers, who have helped them navigate through the construction on Elm Avenue.
Sarasota Police survey downtown business owners on parking
Business owners say parking problems have cost them money and customers.
Apple's First Touchscreen Mac is Now Arriving to Customers
It's Friday, November 6 in Australia and New Zealand, which means customers who preordered a PROLED touchscreen MacBook Pro, OLED iPad mini, M6 MacBook Pro, or M6 iMac are now starting to receive their devices.
Spectrum Is Offering Free Internet Upgrades So People Can Download GTA 6 Faster
Spectrum customers can get a free internet upgrade this month to download GTA 6 faster.
Serve Robotics launches new business to become the AWS for robots
Serve Robotics announced alonsgside its third-quarter earnings that it will launch a new business line called Physical AI Services to offer customers its connectivity and data tools.
Building a Drone Cleaning Business: SkyPSI CEO Vic Pellicano on the Drone Radio Show!
SkyPSI CEO Vic Pellicano joins the Drone Radio Show: drone cleaning businesses, finding customers, winning contracts, and entrepreneurship.
Expensify and Visa in Referral Agreement
Partnership is designed to give Visa clients another path to support business customers
AI Lost Big in the Midterms. What Does That Mean for Your Business?
The message of the “AI midterms” is that technology policy has become an electoral issue, not just a regulatory one. In the U.S., the longstanding embrace of “permissionless innovation” may be fading. If that’s the case, technology companies and their customers face a rapidly changing political environment. What should business leaders do? Many will continue to follow individual bills, lawsuits, elections, and agency proceedings as separate events. This is an essential element of any business’s strategy. But standing alone, it misses the larger picture of how these activities affect each other. Leaders should put together a team to follow six battleground issues: liability for tech-related harms, privacy and data access, competition, infrastructure, public subsidies and other government resources, and preemption and overlapping authority.
Las Vegas tattoo artist builds business by prioritizing art over price
The longtime Las Vegas tattoo artist says customer service, collaboration and a focus on artistic quality help his downtown shop compete with bargain-priced rivals.
SAP Business One: 30 Years of Growing Together
For 30 years, SAP Business One has been growing alongside small- and medium-sized customers. Read to learn more about the solution.
Utah business bankruptcies climbing fast, putting customers' money at risk
Business bankruptcy filings jumped nearly 27% in Utah, outpacing the national increase. For customers who pay upfront, a business closing can mean competing to get their money back.
Barrett Business Services Q3 Earnings Call Highlights
Barrett Business Services (NASDAQ:BBSI) reported higher third-quarter gross billings but lower earnings per share as new client additions were offset by workforce reductions among existing customers and smaller favorable workers’ compensation adjustments. The company lowered its full-year outlook f
Strong Spine Chiropractic Opens Business In New Location
The Strong Spine Chiropractic has moved from its former Harrison Street location to a new office at 7 Rugby Place. The move allows the husband and wife owned business to expand both customer and building wise as their business continues to grow. Strong Spine Chiropractic is owned by Kevin Strong and Rosalie Betts. The pair […]
Springfield longstanding business to close this November after nearly 80 years
After nearly eight decades serving the Springfield community, Glo Dry Cleaning Specialists is closing its doors for good on Nov. 16, leaving devoted customers and neighbors stunned by the sudden departure.
Entertainment, Expanded: Cinema Entertainment Centers Redefine an Exhibition Standard
Since the dawn of the exhibition industry, cinema owners have been looking for ways to bring customers through their doors. Now regarded as essential to the cinema experience, things like air conditioning and concessions were once hot new amenities to expand audiences and further establish cinemas as a focal point in communities and American culture. […]
Waystar touts bigger health system wins and growing AI pipeline
Healthcare payment software maker Waystar again outperformed analysts’ estimates in the third quarter as the company builds out new artificial intelligence capabilities and drives growth by adding | Waystar again outperformed analysts’ estimates in the third quarter as the company builds out new AI capabilities and drives growth by adding new customers and selling more of its platform to existing clients.
FMS Trainer Expands Into Business Aviation
Heading365 has signed Aviation Academy Austria as launch customer for Challenger 350/3500 FMS trainer at EATS.
Star Health's Arogya Seva Kendra clinics cross 1.8+ lakh beneficiary visits within a year of their inception, bringing free primary healthcare to communities across 9 states
Star Health and Allied Insurance Company Limited (NSE: STARHEALTH) (BSE: 543412), India's leading standalone health insurer, has been safeguarding the health and well-being of millions of Indians for over 20 years through a strong focus on customer-centricity, transparency, and innovation. Reflecting its commitment to creating lasting social impact, Star Health's CSR initiatives focus on improving health outcomes through accessible healthcare, preventive interventions, and community wellness pro
North Little Rock based snake breeder’s business a reptile showcase
Connor Hesington, the co-owner and operator of Russ Vegas Reptiles, slithered around Funky Stretch Pizza on a recent weeknight showcasing a variety of scaly creatures to customers.
From Classroom To Farm-To-Fork: How Bellevue University Alums Tony and Amber Ellsworth are Building a Thriving Business
Bellevue University alumni Tony and Amber Ellsworth transformed a small pandemic-era farm store into Ellsworth Crossing, a thriving farm-to-fork marketplace that connects customers with products from more than 100 local farmers and producers.While balancing military service, demanding careers, family responsibilities and entrepreneurship, both T...
The Best Idea for His Business Came From a Customer. And It Led to 300% Growth: 'We're Going All-In on This'
Fit:match founder Haniff Brown built tech to help shoppers find clothes that fit, until a soccer club asked him to try something new.
Dominion, NextEra make amendments to progress $67B merger
Dominion Energy and NextEra Energy are offering new customer and financial protections for their proposed $67 billion merger.
GTA 6 Pre-Load: Date and Disk Space Requirements Confirmed for PS5 and Xbox Series X/S
Plus: when "physical" customers can begin pre-loading.
Your Website May Be Sharing Health Data Even If You’re Not a Healthcare Company: 7 Steps to Take After Landmark Appeals Court Ruling
In what appears to be the first federal appellate decision addressing pixel tracking on a health-related website, the 5th Circuit Court of Appeals just revived a class action accusing an eyewear retailer of sharing its website visitors’ health information with a social media company. In its October 23 Rand v Eyesmart decision, the 5th Circuit held that everyday shopping and scheduling activity on a healthcare-adjacent website can possibly count as protected health information, even when customers never typed in a diagnosis or symptom. For businesses like optical chains, pharmacies, dental practices, wellness providers, and telehealth platforms, the decision means higher litigation risk tied to particular data flows and identification practices, rather than a categorical prohibition on website analytics or advertising tools. Here’s what happened, what the court decided, and seven steps to consider now.
I started a bakery after a finance career and am on track to make $3M
Gluten-free baker Addison LaBonte details her journey from finance to founding a thriving bakery, using social media and customer input for growth.
Business Networks Harness Agentic AI to Bolster Collaboration and Operational Resilience Among Trading Partners
Implementing AI in business networks can streamline operations and enhance value with customers and partners. Read to learn more.
After Cancelling Zelda Switch 2 Pre-Orders, Walmart Is Now Supposedly Sending Out $519 Gift Cards
Some customers also claim they've been able to "reorder" the system
Butler Tech students are running a business that ships products around the world
Butler Tech students make cast iron chips, manage a global customer base and learn to run a business while helping fund their robotics program.
Hundreds of homes, businesses without power in Richmond’s Northside
Hundreds of homes and businesses in Richmond’s Northside are without power Monday evening, with Dominion Energy saying it may take hours to restore customers’ electricity.
Apple CEO Ternus Says iPhone Duo Shortages Have No End Date in Sight
Apple is unable to meet demand for the iPhone Duo and there's no timeline for when the company will catch up, CEO John Ternus told Reuters following today's earnings report. Duo is constrained as of today. The ramp is going well, and we're working hard to get it to as many customers as quickly as possible, but at this point, we're not able to predict when supply and demand will be in balance.
New Volusia County beach parking fee pushes customers away from local businesses
After business owners reported a significant drop in revenue over the past year, the county is now exploring short-term parking solutions to help bring customers back.
She Took Over a Failing Business in 1908 and Tripled Its Revenue in Four Years
Rose Knox transformed her struggling Gelatin company into a powerhouse through discipline, customer-focused marketing, and innovation.
Johnson County café closes ‘with a heavy heart’ after a year in business
“We would like to express our sincere gratitude to all our customers,” a note on the door said.
Ex-Meta security chief: Giving AI agents financial logins is 'insane'
The dynamic has created a dilemma for banks that are now grappling with a growing wave of customer-authorized bot activity, Alex Stamos said.
Grocery/entertainment complex Seed to Table offers interactive hologram
Seed to Table is greeting customers with a seven-foot hologram and an immersive shopping experience.
McDonald’s McRib is back — and so is a fight over what’s in it
A Chicago federal judge allows a lawsuit accusing McDonald's of misleading customers about the meat in its McRib sandwich to move forward.
Couple expands flooring business with Chesapeake design center
Customers can receive professional guidance and use room visualization technology to preview flooring selections in their own spaces.
Meet the Notable Leaders in Communications for 2026
These leaders are experts in their fields, helping clients and customers with their insights into marketing, public relations and fundraising.
Learning to LEAP: Building business confidence for nature-related assessment and disclosure
Nature loss is a material business risk. Companies increasingly face expectations from investors, regulators, customers and clients to understand and manage their nature-related dependencies, impacts, risks and opportunities. Yet for many organizations, the challenge is not awareness of nature-related disclosures but their implementation in a focused, practical and business-relevant way. Learning to LEAP draws
How space science is shaping next-gen skincare
As researchers rethink skincare and personal care products for astronauts, the same approach is influencing the beauty industry's earthly customers.
Launch, grow, retain: Strengthening Urbana-to-Chicago corridor to foster lasting entrepreneurship
The Landuyt Center is strengthening the Urbana-to-Chicago innovation corridor, helping university startups access capital, mentors and customers.
Crypto ‘scammers on overdrive’ as Binance customers pull billions from accounts after $6.3bn hack
Rolling coverage of the latest economic and financial news
App makes doing business with Clerk’s Office easier
Getting your Trinity Audio player ready... As part of my continued commitment to innovation and customer service, I am excited to share the launch of the new online Recording Application that makes doing business with my office faster and more convenient than ever. Customers can now securely record their Notice of Commencement or Declaration of […]
Why blaming Xbox players for 'Gears of War: E-Day' sales is completely ridiculous
Xbox gamers are not to blame for 'only' a reported 400,000 sales, and you are not any less of a customer or fan for using Xbox Game Pass to your advantage.
Why 2026 Is a Health Care Election
_Ypsilanti, Michigan_THE MIDTERM ELECTION IS ABOUT a lot of things: gas prices and groceries, the spread of corruption, and the future of democracy. And yet, as much as any single issue, it’s about health care. You can tell by listening to all the Democrats talking about high deductibles, drug costs, and insurance companies as they campaign around the country. Or you can tell by reading all the public-opinion surveys in which voters consistently rank health care as one of their top concerns. But if you really want to know why this is a health care election, your best source isn’t the politicians or the pollsters. It’s the people on the front lines. One of them is Raymond Rion, a family medicine physician and executive director of Packard Health, a small network of clinics spanning Ann Arbor and Ypsilanti on the western outskirts of the Detroit metro area. Packard is what’s known as a Federally Qualified Health Center, where anybody can get care regardless of income or insurance status. And like similar safety-net providers all over America, for the past decade it has benefited directly from the Affordable Care Act. “We almost went bankrupt in 2011,” Rion told me in a conversation last week, recalling how in the old days staff at Packard would work the phones furiously to get supplies and find specialists who would take referrals. Now many more patients have either Medicaid or private coverage they’ve purchased through HealthCare.gov, the online marketplace that the law created, so that the proportion of uninsured patients has fallen from around one in three to one in ten. It’s a lot easier to find referrals for these insured patients, though thanks to the infusion of paying customers Packard can do much more on its own. In particular, Rion said, the organization has opened two new branches, started a pharmacy, begun offering prenatal services, and vastly expanded behavioral health care by bringing on a half-dozen new doctors, nurses, and case workers. Now a retrenchment is underway. Coverage options on the HealthCare.gov marketplace got more expensive because Donald Trump and the Republicans refused to renew temporary subsidies that had been reducing the price of insurance. On top of that, the first cuts to Medicaid as part of last year’s “One Big Beautiful Bill” are starting to take effect. Rion told me Packard has already laid off a provider in anticipation of less revenue next year.1 Patient volume is down, he went on to explain, in part because uninsured patients sometimes avoid care altogether out of fear a single visit will lead to more treatments with more bills. And postponing care in that way can have serious medical consequences, as his colleague Ron Romero told me. “So you have somebody with diabetes, their chronic condition isn’t getting cared for,” said Romero, who like Rion is a family physician. “Their sugars rise, and they end up having other medical problems. Their kidneys start to get damaged. They start to have eye damage. They increase risk for heart attacks and strokes. . . . They end up in the emergency room.” And things are likely to get worse. Partly that’s because next year most of the remaining Medicaid cuts will take full effect, throwing more people off coverage. And partly it’s because forces that have nothing to do with Trump or Republican actions are making medical care more expensive for everyone, including those with employer insurance and Medicare. That will lead to still more people delaying or skipping care, ending up in the emergency rooms, and putting yet more cost pressure on providers. Rion wasn’t taking a position on the election or political parties, he made clear. He was just describing the reality he sees around him: “The whole system is being pressured. Nobody is immune to this stuff.” He’s right. And here’s the thing: This has all happened before. We know happens next.
Sweet Loren’s Was Making $350,000 a Year. Then 1 Decision Helped Turn It Into a $100 Million Business
A deal with Whole Foods helped Sweet Loren’s get started, but the real breakthrough came when founder Loren Castle listened to customers.
Sarasota business moves to bigger location near Lakewood Ranch
Sarasota business moves to a bigger location near Lakewood Ranch, offering more space, easier access and better parking for customers
Business Owners Have a Window. Most Aren't Ready to Use It. by Tully Ryan
I spend my working life on both sides of a business sale. As an M&A advisor based in Wilmington, I help lower middle market owners across North Carolina, South Carolina and Virginia sell what they've built. As the founder and CEO of IQExit, I work with the bankers, wealth advisors, CPAs and attorneys who sit beside those owners for years before a sale ever comes up. From both seats, I keep seeing the same thing. The market is ready for our owners. Too many of our owners aren't ready for the market. Start with our own backyard. Wilmington's metro area added more than 12,000 residents between July 2024 and July 2025, a 2.6% jump that ranked seventh in the country. It also posted the highest job growth rate of any metro in North Carolina. I see the same pattern in the growth markets I work in across the Southeast. New residents mean new customers and new workers. They also mean new buyers: people who moved here from corporate jobs and want to own something, private equity groups looking for add-ons in HVAC, electrical, landscaping and other trade services, and younger entrepreneurs who would rather buy a running business than start one from scratch. The ownership numbers are hard to ignore. About half of North Carolina's small businesses have an owner who is 55 or older, and roughly 85% of those owners have no succession plan, according to the North Carolina Employee Ownership Center. Nationally, more than half of Baby Boomer business owners have no documented transition plan. That isn't a crisis yet. It's a timing problem. A lot of businesses will change hands over the next decade, and the prepared ones will get the better buyers and the better terms. Buyers have money and they're using it. But an active market doesn't mean a fast one. The IBBA's latest Market Pulse survey found that Main Street deals took six to 10 months from engagement to close in the second quarter, and lower middle market deals took 11 to 12 months. That clock starts after the owner decides to sell. In my experience, the real preparation has to start years before. Two clocks, two playbooks When I sit down with an owner or their advisor, my first question isn't “What's it worth?” It's “When?” The answer puts the owner in one of two groups. If the owner wants out within 24 months, we're in execution mode. There's no time to rebuild the business. The work is cleaning up what a buyer will test: three years of financials that tie to the tax returns, an add-back schedule you can prove, customer and vendor contracts in writing, a lease that can be assigned, and a price the market will actually pay. The goal is certainty to close. If the exit is two to five years away, the owner has something worth more than time. They have choices. That window is where most value gets built, and most owners waste it by waiting. What kills deals In the lower middle market, deals rarely die over the headline price. They die in diligence, or they get retraded late in the process. I see the same causes again and again. The owner is the business. If every key customer relationship runs through the owner's cell phone, a buyer sees risk and a lender sees more of it. The books don't hold up. Buyers spot weak accounting fast. Statements that get revised mid-process, a revolving door in the bookkeeper's chair, revenue tracked on a side spreadsheet, and margins that slip while sales climb with no clear reason all make a buyer nervous. So does an owner who pushes back when asked for documents. And plenty of private owners run personal expenses through the company. Add-backs are normal. Add-backs you can't document turn into a lower offer. The real estate isn't sorted out. Many owners hold their building in a separate LLC. That's fine, but the lease terms or the property sale should be settled before a buyer shows up, not halfway through diligence. Revenue sits in too few hands. Picture a contractor with 40% of its work coming from one builder, or a service company running on handshake deals. Buyers will still look, but the terms shift toward more seller financing, an earnout, or less cash at closing. Owners and advisors: if your exit is three to five years out • Get a baseline now. Find out where the business really stands today: what a buyer would pay, who that buyer is likely to be, and which gaps would hurt you in diligence. You can't fix what you haven't measured, and the answer is often different from what the owner expects. • Make yourself less necessary. Spend the next few years building a manager or small team that can run daily operations and own customer relationships. Put handshake deals into written contracts. A business that runs without its owner is worth more and is far easier to finance. • Clean the books for three straight years. Buyers and lenders look back at least three years. Separate personal expenses, keep the financials tied to the tax returns, track every add-back as you go, and settle the real estate plan early. A word to CPAs CPAs often see a sale coming before anyone else, and you're usually the most trusted voice an owner has. Year-end meetings are the right time to start this conversation. Here's what I'd ask every CPA to do this season with business owner clients over 55: • Ask the timing question. “Do you see yourself owning this business in five years? If not, who takes it over?” Write down the answer and bring it up again at next year's meeting. • Run a proof of cash and review revenue recognition. Make sure the cash in the bank ties to the revenue on the books. Pay close attention to contractors with work in progress and to companies selling memberships or service plans. These issues are easy to fix with years of lead time and painful to fix a month before closing. • Pair the tax return with an exit readiness review. Invite clients to complete IQExit's Exit Readiness Intelligence (ERI) process as part of year-end planning. It gives you and the client a shared picture of readiness gaps and an indicative value range, and the results come back to you as the advisor. That turns a tax meeting into a planning relationship, and it puts you in position to bring in tax and M&A help early, when choices like purchase price allocation can still save the client real money. Changing the conversation For bankers, wealth advisors and attorneys, the hard part is raising the subject without seeming to nudge a client toward the door. I understand that. Nobody wants to tell a 60-year-old owner it's time to sell. So don't. Ask a different question: “If a buyer called tomorrow, what would they find?” That's a planning question, not a pitch, and it's useful whether the exit is two years out or 15. It's the question we built IQExit to help advisors answer. Whether you're in Wilmington, Raleigh, Charleston, Richmond or anywhere else, owners have a real opening right now. The buyers are out there and so is the capital. The owners who come out ahead will be the ones who start getting ready before they're ready to sell.
The Best Time to Fix Your Business Is When Things Are Going Well by Nathan Tayloe
There's a pattern I've noticed working with growing businesses over the years. Conversations about what needs to change rarely happen when things are going well. They tend to happen when growth slows, a competitor starts winning business, or something that used to work stops producing the same results. By then, the decisions are often harder, more expensive, and more urgent than they needed to be. It's understandable. When revenue is growing, customers are coming in, and employees are busy, there's little incentive to question what's working. Leaders have plenty to manage without creating new challenges for themselves. Running my own business has taught me that it's easy to get caught up in what's happening today and put off improvements you know will matter tomorrow. Those periods of success may actually be the best opportunity a business has to make meaningful improvements. When Success Makes Change Less Urgent Most businesses have things they know could be better. The challenge is finding a compelling reason to address them when everything appears to be working. Maybe the company has outgrown its original positioning. Perhaps internal processes haven't kept pace with growth, or the customer experience has become inconsistent as the organization has expanded. These issues don't necessarily prevent a business from growing. Strong demand can make them easier to overlook, especially when teams are focused on keeping up with the work already coming in. Over time, small inefficiencies become accepted ways of operating. Outdated processes remain in place because they've always worked well enough, and opportunities to improve get pushed aside in favor of more immediate demands. The business continues moving forward, but some of the things supporting that growth aren't getting stronger along with it. The Advantage of Acting Early When a business is performing well, leadership has something valuable: options. There's more flexibility to invest, experiment, develop people, and make thoughtful decisions without the pressure of an immediate problem that needs solving. Compare that with trying to make the same changes when revenue is declining, or the market has shifted. Investments become harder to justify, timelines get compressed, and decisions that could have been made strategically become urgent responses to circumstances. I've seen businesses postpone improvements for years because there was never a particularly good time to address them. Eventually, circumstances decide for them, often when they have fewer resources and less flexibility to respond. Growth Changes What a Business Needs This is especially relevant in a growing market like Wilmington, where new businesses, new residents, and continued investment are creating opportunities across the region. As organizations grow, the expectations placed on them change. Customers expect greater consistency, employees need clearer processes and opportunities, and leadership has to make decisions that support a larger, more complex business. What worked when a company was smaller may still work today, but that doesn't necessarily mean it will support where the organization wants to go next. Sometimes the most valuable improvements are the ones that prepare a business for demands it hasn't experienced yet. That might mean: Strengthening internal processes before they become bottlenecks Developing leaders before the organization depends on them Improving the customer experience before inconsistencies affect retention Revisiting positioning before the market outgrows the company's story None of these changes requires a crisis. They require recognizing that a growing business needs to keep evolving, even when current performance gives leadership little reason to worry. Use the Good Years Wisely Successful businesses don't need to constantly reinvent themselves. There's value in knowing what works and having the discipline to build on it. There's also value in occasionally asking whether the business is as strong as its current performance suggests. Are there problems we've learned to work around instead of solving? Are we still operating the way we did several years ago, even though the business has changed? What would we improve today if we weren't waiting for something to go wrong? Success creates the freedom to ask those questions and act on the answers. The businesses that make the most of that opportunity are often better prepared for whatever comes next. The strongest businesses don't need a crisis to recognize an opportunity to improve. They use the good years to prepare for the years ahead. — Learn more about how we help organizations strengthen their positioning, align their strategy, and prepare for what's next at tayloegray.com, or reach out directly at nathan@tayloegray.com.
Florida regenerative farm focuses on soil health during harvest season
A Florida regenerative farm is showing how crops, composting and local markets can rebuild soil and connect customers with their food.
NYC business owner says e-bike takeover is driving away tenants, customers as city struggles to rein in chaos
A New York City neighborhood is at the center of a growing battle over food delivery e-bikes, as residents say hundreds of riders have taken over their streets, blocking driveways, attracting rats and hurting local businesses.
Walmart makes big amends for Zelda Switch 2 console cancellations
There were some very disappointed Walmart customers on Wednesday as the day before the Zelda-themed Nintendo Switch 2 console was released Walmart cancelled a number of orders due to the retailer…
Starlink's Consumer Business Is Booming. This Business Is Growing Even Faster.
There's another Starlink customer that's rapidly increasing its revenue contribution -- and it makes for a more compelling SpaceX investment thesis.
Starlink's Consumer Business Is Booming. This Business Is Growing Even Faster.
There's another Starlink customer that's rapidly increasing its revenue contribution -- and it makes for a more compelling SpaceX investment thesis.
McDonald's dealt legal setback as judge allows McRib meat lawsuit to proceed
A federal judge dealt McDonald's a legal setback, allowing a lawsuit accusing the fast-food giant of misleading customers about the meat in its McRib sandwich to move forward.
Halloween party brings crowds and business to Palm Springs
PALM SPRINGS, Calif. (KESQ) — Halloween celebrations are bringing thousands of people to downtown Palm Springs this weekend, giving local businesses a chance to bring in more customers. The annual Halloween party on Arenas Road is taking place Friday and Saturday, with music, dancing, entertainment and costume contests. The free event runs from 4 p.m.
Apple Alerts Stores to iPhone Duo's Display Cracking Issue
In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue. If a customer reports the issue, Apple advised technicians to inspect the iPhone Duo and repair or replace it in accordance with their standard procedures.
Scaring Up Customers for Halloween Streaming
(Welcome to the Entertainment Strategy Guy, a newsletter on the entertainment industry and business strategy. I write a weekly Streaming Ratings Report and a bi-weekly strategy column, along with occasional deep dives into other topics, like today’s article. Please subscribe.) Way back in 2022, I did a deep dive into each streamer’s horror offerings, looking at the top horror film and TV shows, and which streamers had the best library titles and best Halloween landing pages. If you’d like to check out those articles... Way back in 2022, I ranked all the streamers’ Halloween landing pages. I updated my thoughts in 2023... ...and 2024. After taking last year off, I’m back at it again this year. My theory—then and now—is that Halloween landing pages provide a subtle but surprisingly valuable insight into how the streamers position themselves, and what they do well and what they don’t. They show who relies on libraries, whose libraries across TV and film have the most value, who understands how customers want to access those libraries, and, being blunt, which product teams actually put the time in to make a quality holiday user experience. Plus, three “horror” TV shows had big debuts this month! So today, I’ll answer the questions... What are the all-time biggest horror shows and films on streaming? What streamer has the best library? What streamer has the best landing page? And what does this say about the streaming wars today? But first, let’s look at three big new horror shows on streaming... Subscribe Horror TV Has Dominated October So Far In a fun twist this month, three different streamers released three different horror TV shows. Many scary stories come out every October, but the twist is that all three did well: Two of the shows got over 20 million hours, which is just good. You can see that Below is helping Netflix start October/Q4 off well: And that Carrie is a top seven show for Amazon through two weeks: But here’s the crazier note: even though it doesn’t look huge, Crystal Lake is Peacock’s biggest debut yet: Let’s discuss the streaming elephant in the room: two of these shows are based off classic horror IP: Jason and Carrie. So once again, IP works, in theaters and on streaming. It just does. Oddly enough, horror IP doesn’t draw a tenth of the ire that other IP does, even though, arguably, horror films are the original franchise films, starting in the 1930s and continuing on through the slasher film 80s. So horror TV shows are off to a great start. While I’ve written before that horror films do NOT over-perform on streaming, TV shows are a different story. The Top Horror Films and TV Shows on Streaming All Time To start, here are the top first seasons for all streaming TV shows since 2020 (the start of the Streaming Ratings Era): First take: yep, that’s some power laws at work right there. The biggest TV show hits aren’t just bigger than other hit shows, they’re orders of magnitude bigger. Wednesday dwarfs The Last of Us (a big hit!) and is ten times bigger than the next six most popular horror shows. Wow! So yes, horror or horror-adjacent shows can do as well as the top shows on streaming. Wednesday is proof of this. (Though, even Wednesday is more horror-adjacent than proper horror.) Also, note that Below, Carrie and _Crystal Lake_could/should keep moving up the charts. That said, there is some weakness in these numbers. Only eighteen horror first seasons made the charts, which is low. For context, 541 season ones have made the Nielsen originals charts since 2020. Eighteen out of 541 isn’t great! Plus, again, the IP issue. Wednesday and The Last of Us came from popular IP, and It: Welcome to Derry and Goosebumps are spinoffs. Next up, every horror show from season two on: The bad news here? Besides one iconic example, horror shows don’t last long i.e. generate very many seasons. While many straight-to-streaming horror shows were limited series, many weren’t and only four horror shows got to a second season or beyond. That’s a bad hit rate. And yeah, only one horror show made it to a fifth season! This genre is just not elite (on streaming). Okay, on to the top horror films all time (er, since 2020): We’re just getting started with this issue, but the rest is for paid subscribers of the Entertainment Strategy Guy, so if you’d like to find out… ...What streamers have the most horror films... ...And how FASTs have embraced horror films... ...How many elite horror films are on linear TV or aren’t on TV at all… ...How streamers make it very, very hard to find horror films… …And a lot more... ...please subscribe! We can only keep doing this great work with your support. If you’d like to read more about why you should subscribe, please read this article about the Streaming Ratings Report, why it matters, why you need it, and why we cover streaming ratings best.
Downtown Orlando businesses prepare for Halloween crowds with extra security
Ensuring that customers and employees feel safe among Halloween crowds is a priority as the area marks two years since a deadly shooting.
This Couple Turned a Macabre Hobby — Writing to Serial Killers — Into a ‘Skyrocketing’ Business: ‘People Are Fascinated By Death’
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Is Meta’s Muse the Start of the Business-to-Agent Era?
Consumer AI agents are here, and they carry an understanding of the user that no brand app can match. Businesses need to be ready to serve agents as customers.
Zelda 40th Anniversary Switch 2 restock update: the Nintendo Store remains your best bet
🎮 The Zelda 40th anniversary Switch 2 was released on October 29 and flashed in and out of stock at the Nintendo Store 🚨 Our Zelda Switch 2 restock tracker @mattswider on X will send out an alert as soon as stock appears 👀 Walmart was our top pick to have a restock, but a supply chain delay has pushed the date back ⌚ In-store midnight launches are being held at GameStop, Best Buy, and Nintendo New York/San Francisco Walmart: Zelda Switch 2 console Best Buy: Zelda Switch 2 console GameStop: Zelda Switch 2 console Nintendo: Zelda Switch 2 console 🚨 We’re tracking Zelda Switch 2 stock updates. If you’d like to know when more stock arrives, follow Matt Swider on X and turn on notifications. You can also become a free or paid subscriber to The Shortcut to help support our work. 🚨 The Legend of Zelda 40th Anniversary Switch 2 launched yesterday, and it was the Nintendo Store that held the most restocks. The console flashed in and out of stock repeatedly throughout the day as limited units were sold and quickly snapped up. 🚨 Want the Zelda 40th Anniversary Switch 2? Drop your email for restock alerts before it sells out. ⤵️ Subscribe Many were met with error messages, “sold out” signs, or “couldn’t add the required amount” to their baskets. However, with a little persistence and luck, others were more successful. As it stands, it’s the best place to try to get the Zelda Switch 2, even if the experience can be a little frustrating. We’re expecting a similar situation today as our tracker continues to receive restock alerts. However, we’re reluctant to share them all as many have been false flags, but we immediately notified The Shortcut followers once the first restock went live. [ The Shortcut@theshortcut Zelda Switch 2 is back in stock at the Nintendo Store: nintendo.com Nintendo Switch™ 2 – The Legend of Zelda™ – 40th Anniversary Edition - Nintendo Official Site 4:18 PM · Oct 29, 2026 · 2.09K Views 2 Replies · 2 Likes ](https://x.com/theshortcut/status/2115840807773299128?a=b6yhtCFmoswv5lWWvEs&s=20) Amazon was the only other retailer to hold an online restock, though it sold out almost instantly. No more restocks took place, and sadly, the major Walmart restock of the Zelda Switch 2, which we were confident would take place, did not happen because of a supply chain issue. [ Matt Swider (The Shortcut)@mattswider ](https://x.com/mattswider/status/2115824408938111299?a=quc3qYd6I_Qe5wag2lU&s=20) 🚨 Zelda Switch 2 console at Amazon right now amazon.com/dp/B0HJ6F8L6V?… amazon.com Nintendo Switch™ 2 –The Legend of Zelda™ – 40th Anniversary Edition 3:13 PM · Oct 29, 2026 · 76.7K Views 32 Replies · 4 Reposts · 57 Likes The console will now be available to order online at Walmart on November 6, with Target also offering the same date. Some lucky shoppers could also get the Zelda Switch 2 in-store, with The Shortcut readers sharing their personal accounts of getting the console at Walmart and helping each other out. If you’re willing to travel to your local store, Best Buy and Nintendo are holding in-store events on November 5 (though you’ll need a Warp Pipe Pass for Nintendo’s event). GameStop is also letting customers pre-order in-store.. We’ll still be tracking every retailer with our exclusive Zelda 40th anniversary Switch 2 restock tracker, which provides up-to-the-second information when the Zelda Switch 2 is in stock. If the console appears – which it might – our followers will still be the first to know. Up next: PS5 Pro restock: it’s available again, but you’re paying more than you should Subscribe Adam Vjestica is The Shortcut’s Senior Editor. Formerly TechRadar’s Gaming Hardware Editor, Adam has also worked at Nintendo of Europe as a Content Marketing Editor, where he helped launch the Nintendo Switch. He also runs a retro gaming YouTube channel called Game on, boy! Follow him on X @ItsMrProducts.
AI that usually works is not good enough for business
"Without trust," writes Arato CEO Shahar Erez, "customers return to humans and companies withhold the access that makes AI valuable."
Where Did All the iPhone Duos Go? Mostly to Apple's Stores
Apple allocated roughly 80% of its initial iPhone Duo inventory to its retail stores, with locations holding as few as 50 units each, according to Bloomberg's Mark Gurman. Speaking on the latest episode of his Power On podcast, Gurman, citing people very close to the device's logistics, said most customers who bought a Duo in store on day one got one by waiting in line.
Florida ACA insurance premiums jump again as residents plead for action
Open enrollment begins Sunday; customers and health advocates are pleading with those running for office to intervene with rising and, in some cases, unsustainable healthcare costs.
Local small business owners say cost of living is top midterm issue
With the approaching midterm elections next Tuesday, four New Haven small business owners told the News that they want their future governor to lower energy costs and allow their customers to have enough disposable income.
Customers experience chemical burns from margaritas at NC Chili’s, health officials say
The Foothills Health District (FHD) reports it is investigating a chemical exposure at Chili’s Grill & Bar in Forest City that caused several people to experience chemical burns.
Three customers suffer chemical burns after cleaning solution mistakenly used in drinks, health officials say
Three customers at a Western North Carolina Chili's Grill & Bar experienced chemical burns after cleaning solution was mistakenly added to drinks, health officials report.
Platform Science Launches Four New Fleet Apps to Streamline Operations
These new capabilities enable fleets to identify operational problems earlier, scale safety coaching across large driver rosters, share delivery visibility with customers, and take direct control of in-cab video settings – all from the back office.
Doordash to buy Instacart in $17bn deal it says will expand options for customers
Instacart shoppers will be able to buy from 150,000 stores, compared to the 100,000 currently available on the platform, the firms said.
Zelda 40th Anniversary Switch 2 restock: Walmart and Target confirm exact release dates
🎮 The Zelda 40th anniversary Switch 2 is out today, October 29, but Walmart and Target are planning online restocks for November 6 🚨 Our Zelda Switch 2 restock tracker @mattswider on X will send out an alert as soon as stock appears 👀 Walmart was our top pick to have a restock, but a supply chain delay has pushed the date back ⌚ GameStop, Best Buy, and Nintendo are holding in-store midnight launches where units will be available Walmart: Zelda Switch 2 console Best Buy: Zelda Switch 2 console GameStop: Zelda Switch 2 console Target: Zelda Switch 2 console Nintendo: Zelda Switch 2 console 🚨 We’re tracking Zelda Switch 2 stock updates. If you’d like to know when more stock arrives, follow Matt Swider on X and turn on notifications. You can also become a free or paid subscriber to The Shortcut to help support our work. 🚨 A new update has dashed our hopes of a major Walmart restock of the Zelda Switch 2 console, which we were confident would happen today. However, a new Reddit post (thanks, Wario64) has revealed that Walmart is waiting until at least November 6 to sell the special edition console online. 🚨 Want the Zelda 40th Anniversary Switch 2? Drop your email for restock alerts before it sells out. ⤵️ Subscribe A employee note says: “Due to a supply chain delay, some stores may not receive the Nintendo Switch 2 Zelda 40th Anniversary Edition in time for its planned Oct. 29 release. To allow time to fulfill preorders and reshop inventory as needed, the point-of-sale (POS) block will remain in place through at least Friday, Nov. 6. As inventory arrives, orders will be fulfilled based on preorder priority and available inventory.” The Redditor who posted the news shared that some people were able to get the console from Walmart after 8:00am local time, so there is still hope. Target recently updated its Zelda Switch 2 listing to reveal that it will also start taking orders of on November 6, with in stores orders beginning November 5. Clearly, the supply chain delay is impacting other stores, otherwise we likely would have seen a restock take place today, as we initially predicted. We now know that Walmart and Target will be taking online orders, and that Best Buy and Nintendo are holding in-store events on November 5. GameStop is also letting customers pre-order in-store via their website. Despite the news, we’ll still be tracking every retailer with our restock tracker, which provides up-to-the-second information whether something is in stock. If the Zelda Switch 2 does appear – which it might – our followers will still be one of the first to know. Up next: PS5 Pro restock: it’s available again, but you’re paying more than you should Subscribe Adam Vjestica is The Shortcut’s Senior Editor. Formerly TechRadar’s Gaming Hardware Editor, Adam has also worked at Nintendo of Europe as a Content Marketing Editor, where he helped launch the Nintendo Switch. He also runs a retro gaming YouTube channel called Game on, boy! Follow him on X @ItsMrProducts.
Apple Releasing HomePod Mini 2 Tomorrow With These New Features
Following more than two weeks of pre-orders, the HomePod mini 2 will begin arriving to customers and launch in stores this Friday, October 30. Siri AI will be one of the HomePod mini 2's key upgrades, but the feature will not be available at launch. Apple said Siri AI support on the speaker will arrive in a future software update, but it did not say when the update will be released.
American Express Connects Cash Back to High Yield Savings Accounts and Business Checking Accounts
NEW YORK, October 29, 2026--Today, American Express introduced a new way for eligible U.S. Consumer and Business Cash Back Card Members to redeem rewards for a deposit into eligible American Express bank accounts, creating a more integrated experience across their Card and banking products and giving customers more options in how to redeem the rewards they earn.
FTC probes whether major US companies charge customers different prices using personal data
The FTC ordered nine major companies including Delta, Uber and Walmart to reveal whether they use personal data for surveillance pricing tactics.
Gilbert's Joe's Farm Grill prepares to celebrate 20 years in business
Joe's Farm Grill is preparing to celebrate 20 years in Gilbert. As restaurants navigate food costs, labor expenses and competition, the longtime local business shares how it keeps customers coming back.
Small business owners crave stability as inflation, trade war fallout stifle main street
Hung near the entrance of Hermit Woods Winery and Eatery in the Lakes Region of New Hampshire are maps where customers are invited.
Alameda Road project has small businesses asking customers to stick with them through construction
A new road project on Alameda is exciting news for Corpus Christi, but some small business owners worry the construction could drive customers away — and they're asking the community for help.
Lean TECHniques reaches Select Partner Status in Claude Partner Network
Lean TECHniques, a Midwest-based software and technology consultant, has received Select Partner Status in the Claude Partner Network. Select status is the second of four tiers in the partner network and requires having a bench of Claude-certified practitioners, delivering proven use cases for clients on Claude and proving that work through customer stories and references,…
Hybrid Work Is Boosting Local Business Sales by 30 Percent—and RTO Could Put That at Risk
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T-Mobile introduces phone plans with new rules for customer perks
T-Mobile is challenging the way mobile carriers bundle plan benefits, with a new approach that marks a notable change for the wireless industry.
Nintendo joins Best Buy for midnight Zelda 40th Anniversary Switch 2 restock launch
📅 The Zelda 40th Anniversary Switch 2 releases on Thursday, October 27 🚨 Our Zelda Switch 2 restock tracker @mattswider on X will send out an alert when stock appears 😲 Nintendo Store held a surprise restock on October 26 and is holding a midnight launch event on November 5 🙏 Other retailers may be holding back stock for launch day, too Walmart: Zelda Switch 2 console Best Buy: Zelda Switch 2 console GameStop: Zelda Switch 2 console Target: Zelda Switch 2 console Nintendo: Zelda Switch 2 console 🚨 We’re tracking Zelda Switch 2 stock updates. If you’d like to know when more stock arrives, follow Matt Swider on X and turn on notifications. You can also become a free or paid subscriber to The Shortcut to help support our work. 🚨 🚨 Want the Zelda 40th Anniversary Switch 2? Drop your email for restock alerts before it sells out. ⤵️ Subscribe We’re expecting to see a Zelda 40th anniversary Switch 2 restock tomorrow at major retailers like Walmart, as the console and Pro Controller are set to launch. However, Nintendo has joined Best Buy in announcing a midnight launch event for The Legend of Zelda: Ocarina of Time on November 5, where limited quantities of the special edition console will be available. There is a catch, though. To attend the in-store event, which will be held on November 4 at Nintendo San Francisco and November 5 at Nintendo New York, a Warp Pipe Pass is required, which means capacity will be limited. If you’re lucky enough to receive a Warp Pipe Pass (they’re currently fully booked), you’ll be able to purchase The Legend of Zelda 40th Anniversary Edition console, Zelda 40th Anniversary Nintendo Switch 2 Pro Controller and display stand, the Zelda 40th Anniversary Switch 2 Pro Controller on its own, and the Zelda 40th Anniversary carrying case and screen protector. Purchases will be limited to one “per customer” and will be sold on a “first come, first served basis.” Why you should follow our Zelda Switch 2 restock tracker Obviously, many will be looking to receive the Zelda Switch 2 before November 5, and an instore event isn’t exactly ideal for many. That’s where our exclusive Zelda Switch 2 restock tracker comes in, as we’re providing up-to-the-second US store inventory checks. Those who follow Matt Swider on X and turn on notifications will be the first to know when new stock is live, as you can see in the post below. [ Matt Swider (The Shortcut)@mattswider ](https://x.com/mattswider/status/2114758291322757239?s=20) Zelda Switch 2 console in stock at the Nintendo Store nintendo.com/us/store/produ… 4:37 PM · Oct 26, 2026 · 67K Views 18 Replies · 4 Reposts · 75 Likes We’re strongly expecting retailers like Walmart to have stock on launch day, especially as it’s the largest retailer in the US. Cancellations can also occur in the run up to release, meaning more stock is made available that was previously taken. Thursday and Friday mornings is also when Walmart tends to offer restocks online. We’re predicting other retailers like Target, GameStop and Amazon will also get a new wave of consoles on launch day, and we’ll notify you if and when any Zelda Switch 2 restocks appear. You can trust our restock tracker as we helped over 400,000 people buy Sony’s console when it was in and out of stock for two years. We’ve since made it our goal to help our subscribers purchase hard-to-find items. We’ve done the same with the PS5 30th anniversary edition and many more in-demand products. Up next: Zelda 40th Anniversary Switch 2 Pro Controller restock looks increasingly likely at Nintendo Store Subscribe Adam Vjestica is The Shortcut’s Senior Editor. Formerly TechRadar’s Gaming Hardware Editor, Adam has also worked at Nintendo of Europe as a Content Marketing Editor, where he helped launch the Nintendo Switch. He also runs a retro gaming YouTube channel called Game on, boy! Follow him on X @ItsMrProducts.
Exclusive: Numeracle Raises $28M To Keep Legitimate Business Calls From Spam Label
Numeracle, a McLean, Virginia-based company that verifies businesses and links their identities to the phone numbers they use to contact customers, has raised $28 million from Edison Partners to help businesses whose calls are incorrectly labeled as spam or blocked by phone carriers.
How small businesses can use AI, access capital and reach new customers
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Star Entertainment fined $260m in historical money laundering case
Star Entertainment has been fined $260 million for breaching money laundering laws between 2016 and 2022. The casino operator was also found to have contravened customer due diligence rules, including a failure to monitor.